Schindler produces, installs, maintains and modernizes elevators and escalators. The company is present in more than 140 countries and employs more than 58,000 people worldwide
New Installation Supervisors are the busiest people in the business with responsibility for project management of installations, managing client relations and coordinating multiple stakeholders and subcontractor staff.
Dealing with demanding deadlines and the unpredictability of construction projects has historically placed a great deal of pressure on the role.
The task: empower the team to manage the demands of their job with efficiency, confidence and enthusiasm.
First thing First: Research and consultation. Working in collaboration with the business to identify the key skills needed to streamline efficiency.
To create a certified training programme on key skills of customer service, people management and time management.
Designed series of Interactive training modules.
- Developed Peer to Peer sharing session to discuss knowledge and best practice across teams
- Brand design and production of a skills ‘playbook’ for reference during and post training
- Train the Trainer design to ensure the sessions can be delivered by the HR team
Trained 12 master trainers across 12 markets.
95% NI supervisors have received training in India and Brazil.
Branding adopted by the business and extended to other learning modules
Ongoing rollouts to cover all markets globally.