Schindler // Supervisor Development

1

About

Schindler produces, installs, maintains and modernizes elevators and escalators. The company is present in more than 140 countries and employs more than 58,000 people worldwide

2

Challenge

New Installation Supervisors are the busiest people in the business with responsibility for project management of installations, managing client relations and coordinating multiple stakeholders and subcontractor staff.

3

Dealing with demanding deadlines and the unpredictability of construction projects has historically placed a great deal of pressure on the role.

The task: empower the team to manage the demands of their job with efficiency, confidence and enthusiasm.

4

The Project

First thing First: Research and consultation. Working in collaboration with the business to identify the key skills needed to streamline efficiency.

5

The Approach

To create a certified training programme on key skills of customer service, people management and time management.

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Designed series of Interactive training modules.

  • Developed Peer to Peer sharing session to discuss knowledge and best practice across teams
  • Brand design and production of a skills ‘playbook’ for reference during and post training
  • Train the Trainer design to ensure the sessions can be delivered by the HR team
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9

Impact

Trained 12 master trainers across 12 markets.

95% NI supervisors have received training in India and Brazil.

Branding adopted by the business and extended to other learning modules

Ongoing rollouts to cover all markets globally.