// Work Story

Supervisor Development

// Schindler

The Schindler Group is a global manufacturer of escalators, elevators and moving walkways. Founded in Switzerland in 1874, the company employs over 58,000 people. The Global New Installation and Sales team oversee the sales and sales management of Schindler elevators worldwide.

The Challenge

New Installation Supervisors are the busiest people in the business with responsibility for project management of installations, managing client relations and coordinating multiple stakeholders and subcontractor staff.

Dealing with demanding deadlines and the unpredictability of construction projects has historically placed a great deal of pressure on the role.

The task: empower the team to manage the demands of their job with efficiency, confidence and enthusiasm.

The Project

First things first

Research and consultation. Working in collaboration with the business to identify the key skills needed to streamline efficiency

The Approach

To create a certified training programme on key skills of customer service, people management and time management.

We designed series of Interactive training modules:

The Impact

Trained 12 master trainers across 12 markets

95% NI supervisors have received training in India and Brazil

Branding adopted by the business and extended to other learning modules

Ongoing rollouts to cover all markets globally

“We chose Interactive Workshops due to their ability to recognise the change challenge in our organisation and put together a creative and fresh action plan that not only inspired, but also to help us drive behavioural change throughout the ranks.”

David Watkins
Head of Organisational Learning and Development, Schindler