Difficult conversations are often perceived negatively, but they can be powerful opportunities for honest, direct, and transformative dialogue. This training helps participants reframe their mindset, approach conflict constructively, and build stronger relationships through clear and respectful communication.

Throughout the session, you will explore the roots of conflict, develop techniques to manage unproductive behaviours, and practice delivering challenging messages with confidence and clarity. By focusing on mutual understanding and assertiveness, you will turn difficult conversations into meaningful opportunities for growth and collaboration.

Fit the course around your day-to-day work with two 3.5 hour virtual workshops over two days and eLearning that can be completed whenever and wherever suits you.

Anyone who wants to:

  • Handle difficult conversations productively
  • Prevent and resolve conflict while building strong relationships
  • Develop strategies to remain assertive in challenging situations