Effective communication is essential for building meaningful relationships, resolving conflicts, and fostering collaboration in both personal and professional settings. This course focuses on enhancing your ability to communicate with clarity, confidence, and impact. By understanding yourself and your communication style, you’ll learn to connect better with others, avoid misunderstandings, and encourage cooperation.

Through practical techniques and tools, you’ll explore the power of non-verbal communication, active listening, and strategic feedback to navigate conversations effectively—even in challenging situations. This workshop will provide actionable strategies to build rapport, influence others, and manage adversity with professionalism and poise.

Fit the course around your day-to-day work with three 3.5 hour virtual workshops over three days and an eLearning that can be completed whenever and wherever suits you.

1. Engaging Your Personal Qualities
  • Develop self-awareness by recognising strengths and areas for growth
  • Explore your personal communication style and how it impacts interactions
  • Understand values and beliefs that influence your communication
  • Set clear, strategic goals using goal setting theory to enhance effectiveness
2. Developing Effective Relationships
  • Build assertiveness skills, including techniques for saying no respectfully and confidently
  • Learn strategies to influence colleagues and peers effectively
  • Develop tools for influencing upward and communicating with leadership
3. Achieving Situational Agility
  • Adopt the right attitude using life position principles to adapt to different scenarios.
  • Enhance active listening skills to foster understanding and empathy.
  • Master truthful, clear, and direct communication to prevent misunderstandings.
  • Deliver difficult messages and constructive feedback step by step.
  • Navigate adversity and manage confrontation with practical tools:
    • DESC Tool for assertive and structured communication.
  • Professionals at all levels, including individual contributors, team leaders, and supervisors, who want to communicate more effectively and confidently in any situation