Difficult Conversations
In this 1-day course, learn how to transform difficult conversations into opportunities to achieve understanding, build trust, and drive positive results in any professional setting.
Build relationship through transformative dialogue
Difficult conversations are often perceived negatively, but they can be powerful opportunities for honest, direct, and transformative dialogue. This training helps participants reframe their mindset, approach conflict constructively, and build stronger relationships through clear and respectful communication.
Throughout the session, you will explore the roots of conflict, develop techniques to manage unproductive behaviours, and practice delivering challenging messages with confidence and clarity. By focusing on mutual understanding and assertiveness, you will turn difficult conversations into meaningful opportunities for growth and collaboration.
Suitable for any schedule
Fit the course around your day-to-day work with two 3.5 hour virtual workshops over two days and eLearning that can be completed whenever and wherever suits you.
What we’ll cover
1. Understanding Conflict
- Define the origins and root causes of conflict
- Identify difficult personalities and their impact
- Recognise the consequences of unresolved conflict
2. Assertiveness in Addressing Inefficiency
- Understand the three inefficient behaviours: passivity, aggression, and manipulation
- Learn practical strategies to address and overcome these behaviors assertively
3. Identifying Needs in Conflict
- Explore the role of personal and others’ needs as key drivers of conflict
- Discover how understanding these needs can lead to effective resolutions
4. Differences and Perception
- Analyze how differences in values, personalities, and experiences shape perceptions
- Learn to identify and address perceptual distortions
5. Communication Styles
- Discover the principles of transactional analysis and the concept of ego states
- Adapt your communication style to engage effectively in challenging situations
6. Delivering Constructive Criticism
- Master the DESC tool: a structured framework for providing clear, constructive feedback
- Practice delivering challenging messages while maintaining respect and clarity
7. Managing Emotions
- Develop techniques to manage your emotions in tense or high-pressure conversations
- Stay calm, focused, and assertive to keep discussions productive
+ Hands-On Application
- Case Study Practice: Apply strategies to your real-world case study
- Role-Play Scenarios: Address challenges like missed deadlines in a supportive setting
- Action Planning: Develop a clear and actionable plan to apply your skills post-training
Join this course to:
£900 per participant
Price does not include VAT / taxes if applicable.
What you’ll get
Ideal for
Book your place
Sign up now to reserve your spot on this course. Spaces limited.
