The way we communicate shapes how others perceive us and the impact we have on them. This powerful training programme empowers you to maintain assertiveness in any situation, regardless of context or the other person’s communication style.

Through this course, you’ll learn to navigate conversations with confidence and clarity, fostering trust and strengthening your relationships. By mastering assertive communication, you’ll enhance your influence, create positive connections, and establish a respectful environment wherever you go.

Fit the course around your day-to-day work with two 3.5 hour virtual workshops over two days and eLearning that can be completed whenever and wherever suits you.

1. Introduction
  • Meet the group and facilitator
  • Define session objectives and personal goals
  • Assess your assertive communication style with a profiler
2. Building Positive Interpersonal Relationships
  • Master the art of effective communication to foster lasting, positive connections
  • Identify attitudes and behaviors that hinder communication
  • Recognize the traits that facilitate successful interactions
3. Create an Environment of Trust
  • Understand the three core elements of impactful communication
  • Harness the power of active listening to build trust and rapport
4. Develop a Posture of Positive Influence
  • Formulate constructive requests and learn to say no with confidence
  • Gain skills in giving, receiving, and requesting feedback effectively
5. Being Assertive in Virtual Communication
  • Apply best practices for assertive communication in digital environments
  • Balance the technological aspects with the human factor in online interactions
+ Hands On
  • Influence Circle – Map your influence and identify opportunities for growth
  • Assertive Communication Toolkit – Build a personalised set of tools for assertive interactions
  • Feedback Scorecard – Practice providing and receiving feedback constructively
  • Develop a tailored action plan to implement your learnings and achieve personal growth

Anyone looking to:

  • Build self-confidence
  • Communicate more assertively
  • Strengthen interpersonal relationships

This course is open to all levels of experience.