In today’s environment, decision-making and problem-solving skills are increasingly in demand. It’s all about making choices and taking concrete action while managing at high level of uncertainty.

This course provides a methodology and a range of tools for making effective decisions, whatever the issues you face.

1. Defining the problem
  • Work on identifying what the real problem is and selecting a desired outcome
  • Practice writing a problem statement
2. Analysing the problem
  • Explore the possible causes of the problem through root-cause analysis
  • Understand how to interpret the data around you
3. Selecting a solution
  • Practice a creative approach to generate potential solutions
  • Explore idea generation tools and the skills needed to choose the right solution
4. Implementing a solution
  • Create a plan for implementing your chosen solution
  • Employ tools like Process Flow Charts and Gantt Charts for successful execution
5. Evaluating the problem-solving process
  • Understand how to evaluate the success of the problem-solving process
  • Know how to go back to drawing-board if a different solution is needed
+ Practical Application and Action Planning
  • Develop a personalised action plan for utilising the problem-solving process
  • Identify areas for improvement and outline strategies to achieve your goals
  • Managers and team leaders seeking to enhance their knowledge of AI and the benefits of its use in a team setting
  • All levels of experience