Developing a learning hub for a British multi-national retailer to upskill over 60,000 employees
Context & challenges
A major British retailer needed a new LMS to support employee development—balancing speed, usability, and impact. Internal anticipation was high, making a smooth rollout crucial. The challenge was twofold: launch a user-friendly system quickly while ensuring managers were confident using it to support development conversations.
The client wanted managers to be signposting skills on the platform, guiding their teams toward relevant growth opportunities. More than a launch, it marked a shift in workplace learning—bringing structure and a focus to previously inconsistent reviews to turn skills into performance.
Solution
Interactive Workshops partnered with the learning and development team to design and launch a new suite focused on core skills. The initiative transformed a basic collection of links into a curated library of high-value content, setting a new standard for employee growth and learning.
Immersive Learning Experience
We delivered engaging live workshops, interactive animations, and detailed guides for colleagues and managers, along with supportive videos. These resources created an immersive learning experience, equipping staff to embrace change.
Curated Content Suite
Working with core skill leaders, we blended existing resources with new high-quality assets. Yet, a brilliant set of assets that no employee clicks on would be a failure. So, a high-impact landing page showcased the curated library, offering accessible content. Slick design encouraged engagement.
Skill areas covered:
Innovation
Change
Digital
Customer
Commercial
Prioritisation
Communication
Collaboration
Results
A major British retailer needed a new LMS to support employee development—balancing speed, usability, and impact. Internal anticipation was high, making a smooth rollout crucial. The challenge was twofold: launch a user-friendly system quickly while ensuring managers were confident using it to support development conversations. The client wanted managers to be signposting skills on the platform, guiding their teams toward relevant growth opportunities. More than a launch, it marked a shift in workplace learning—bringing structure and a focus to previously inconsistent reviews to turn skills into performance.
The learning hub supported 60,000+ employees with role-specific, accessible development. Managers gained structured resources to better support teams with over 100 assets.
Digital tracking enabled the leadership to monitor progress. The platform . Employees and leadership provided highly positive feedback, reinforcing the LMS’s value in driving professional growth across the organisation.
60,000+ employee audience
104
lines of code
14+
animated videos to visualise key concepts